# Proactive IT Support

Multichannel Help Desk, system monitoring, and ongoing management so your employees can work without interruptions

## What's Included?

### Multichannel Help Desk

Open tickets by phone, email or WhatsApp - with fast response on every channel

### On-Site Support

Professional technicians who come to your office for issues that need hands-on attention

### Proactive Monitoring

Continuous monitoring of workstations, servers and systems - catching issues before they impact you

### Employee Onboarding/Offboarding

Structured setup and teardown - accounts, permissions, equipment, and access management

### Operating Systems

Support for Windows, macOS & Linux

### Network Issues

Wi-Fi, VPN, Firewall - diagnosis and resolution

### Microsoft 365 / Google Workspace

Ongoing management, permissions & MDM policies

### Backup, EDR & Cloud Files

Backup systems, EDR support & cloud file management (OneDrive / Google Drive)

## Industry-Specific IT Support

Every business uses technology, but not every business uses it the same way. A law firm needs strong protection for documents and email. A startup needs fast identity management, smooth onboarding and cloud flexibility. A clinic needs to protect sensitive data and stay available. A logistics company needs stable systems so shipments keep moving. At 1iT we tailor IT services to the way each organization actually works, from Help Desk to security, backup, cloud and identity management.

**Law Firms**  
Security, backup and document confidentiality, without slowing the team.

**Architecture & Engineering**  
Powerful workstations, large-file backup and secure access from the field.

**Finance**  
Security, compliance and protection for sensitive financial data.

**High-Tech & Startups**  
Flexible infrastructure, identity and cloud built for fast growth.

**Logistics & Supply Chain**  
Infrastructure that works in the warehouse, the office and on the road.

**Remote & Hybrid Teams**  
Secure access for the whole team – from anywhere, on any device.

**Healthcare & Clinics**  
Protecting medical data, clinical backup and privacy compliance.

**Defense Industries**  
Information security, backup, permissions and support for defense companies, drone manufacturers and suppliers to defense industries.

And these are just some of the industries, we work with businesses across every sector.

## Service Models

Choose the service model that fits your organization

### Tier 1, Basic Support

Help Desk
- Remote helpdesk support
- Day-to-day troubleshooting
- User request management

### Tier 2, Advanced Support

Infrastructure
- Includes all Tier 1 services
- Infrastructure & server management with proactive monitoring
- Network & infrastructure troubleshooting

### Tier 3, Expert Support

Expert Support
- Includes all Tier 2 services
- IT architecture consulting & complex infrastructure projects
- Cyber & security expert guidance

## Frequently asked questions about IT services for business

### What is included in IT services for business?

### Who is managed IT a good fit for?

### What is the difference between basic IT support and managed IT?

### Does 1iT provide remote support?

### Can support be provided on site?

### Do you also handle information security?

### Do you work with Microsoft 365 and Google Workspace?

### Can the service be sized to the company?

### Do you also provide cloud backup?

### How do we start working with 1iT?