Proactive IT Support
Multichannel Help Desk, system monitoring, and ongoing management so your employees can work without interruptions
What's Included?
Multichannel Help Desk
Open tickets by phone, email or WhatsApp - with fast response on every channel
On-Site Support
Professional technicians who come to your office for issues that need hands-on attention
Proactive Monitoring
Continuous monitoring of workstations, servers and systems - catching issues before they impact you
Employee Onboarding/Offboarding
Structured setup and teardown - accounts, permissions, equipment, and access management
Operating Systems
Support for Windows, macOS & Linux
Network Issues
Wi-Fi, VPN, Firewall - diagnosis and resolution
Microsoft 365 / Google Workspace
Ongoing management, permissions & MDM policies
Backup, EDR & Cloud Files
Backup systems, EDR support & cloud file management (OneDrive / Google Drive)
Industry-Specific IT Support
Every business uses technology, but not every business uses it the same way. A law firm needs strong protection for documents and email. A startup needs fast identity management, smooth onboarding and cloud flexibility. A clinic needs to protect sensitive data and stay available. A logistics company needs stable systems so shipments keep moving. At 1iT we tailor IT services to the way each organization actually works, from Help Desk to security, backup, cloud and identity management.
Law Firms
Security, backup and document confidentiality, without slowing the team.
Architecture & Engineering
Powerful workstations, large-file backup and secure access from the field.
Finance
Security, compliance and protection for sensitive financial data.
High-Tech & Startups
Flexible infrastructure, identity and cloud built for fast growth.
Logistics & Supply Chain
Infrastructure that works in the warehouse, the office and on the road.
Remote & Hybrid Teams
Secure access for the whole team – from anywhere, on any device.
Healthcare & Clinics
Protecting medical data, clinical backup and privacy compliance.
Defense Industries
Information security, backup, permissions and support for defense companies, drone manufacturers and suppliers to defense industries.
And these are just some of the industries, we work with businesses across every sector.
Service Models
Choose the service model that fits your organization
Tier 1, Basic Support
Help Desk
- Remote helpdesk support
- Day-to-day troubleshooting
- User request management
Tier 2, Advanced Support
Infrastructure
- Includes all Tier 1 services
- Infrastructure & server management with proactive monitoring
- Network & infrastructure troubleshooting
Tier 3, Expert Support
Expert Support
- Includes all Tier 2 services
- IT architecture consulting & complex infrastructure projects
- Cyber & security expert guidance